Jigsaw Education Group

Privacy Policy


Jigsaw Education Group collectively refers to Jigsaw Education Ltd registered limited companies in England, UK. Both companies provide specific educational resources and training for the education sector. 
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. 
You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. 


Information we collect and how we obtain it 

We obtain information from you from conferences and exhibitions we attend, or when you take part in our training events, provide feedback, or if you engage with our online marketing, respond to promotions by post, visit our website or contact by telephone or email. 
We collect your name, your role at your school/place of work, a work email address (so we can reach you at your place of work), a generic office email address and postal/delivery and billing addresses and school/college telephone number. We do not collect personal other data such as home addresses or personal telephone numbers. 
We maintain records of the products and services you/your school has purchased from us and the results of any of our surveys and quality assurance checks (such as for the Jigsaw Families Programme) that you may have taken part in or are still active in. 




You will be asked for your explicit consent at the point of collection. We will not store your details if you have not provided consent except in the case of Automatic Collection (below). 
You may revoke your consent at any time by contacting us through the Contact Information section below. We will ignore consent given by anyone under the age of 18, treating it as if consent was not given and information provided under that circumstance will be immediately discarded/destroyed, except in the case of Automatic Collection (below). 


Automatic Collection 

When you use our websites, our security software will collect your current IP address for the sole purpose that we may protect our site from hacking attempts and malicious attacks. 
IP addresses used by our analytical systems (which tell us how our site is used, the types of devices used, operating systems and web browsers and where in the world people view from) are anonymised to protect your identity. 
Where content is included on our site but served through a third party (e.g. Vimeo/Youtube) and their policies are beyond our control, you should refer to policy information provided on their website. We try to anonymise and reduce the tracking of other sites as much as possible. e.g. in the case of Youtube, we use no-cookie links when available. 
For more information about tracking cookies such as those used for our analytic purposes, see our Cookie Policy. 



If you believe any information we hold about you to be incorrect, please get in touch with us using the Contact Information at the end of this document, and we will update the information within three working days. 



Under GDPR you have a right to know what information we hold about you. If you wish to receive a report, you must file a Data Subject Request. You may do this via letter or email (quoting “Data Subject Request” as the Subject of your communication. Collating this information may take some time but we will keep you informed through the process and will complete your request within a reasonable time. 


How we use your information 

We know education staff often rely on being kept up-to-date about new education products, services, news, and information to help them in their daily working lives at educational establishments. 
We may therefore impart information about relevant curriculum and broader educational issues, to assist schools and teaching staff, and to provide help, encouragement and support on an ongoing basis. 
The communications we send always have an educational benefit and are seen to be professionally and educational relevant making them an important tool and benefit to schools, teachers and students alike. Read our Legitimate Interest Statement 
The analytics we collect allow us to ensure that our website and services work properly with your devices, to deliver the right services to your location, and help us identify which elements are used a lot, to which are becoming obsolete, so we may maintain our site accordingly, ensuring relevance and quality of service. 
Sub Processor(s) (as defined in the General Terms and Conditions) performing processing tasks on our behalf are contracted to uphold the same level of data protection as we do. 



We will not sell or disclose your personal information to a third party. 

However, we will disclose specific information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the site; (b) protect and defend the rights or property of the J gsaw Education Group; and, (c) act under exigent circumstances to protect the personal safety of users of the Jigsaw Education Group, or the public. 



Information Security  

We take the privacy and security of your information very seriously. We take steps to ensure that your data is treated securely and in accordance with this privacy policy. 
All information you provide to us electronically is stored and transferred using up-to-date strong encryption technologies. Where available, data may be further encrypted (at rest) and all data, stored in the Internet zone or locally is secured by restriction of access to relevant personnel only. 
We back up local data using strong encryption software. 



Changes to this policy 

If this privacy policy changes in any way, we will put an updated version on the website. Regularly reviewing this ensures you are always aware of what information we collect, how we use it and under what circumstances. 

We encourage you to periodically review this policy to stay informed of how the Jigsaw Education group protects your data. 



What if I do not agree with this private policy 

If you do not agree to our processing of your data in the manner provided in this policy, please discontinue using our online services (including this website). 


You may email your concerns to [email protected] 


If you have received an email via a campaign, you may unsubscribe at any time by using the link provided in the email, or by using the Contact Information section below. 


If you wish to exercise your ‘Right to be forgotten', please provide your request in writing or by email using the Contact Information section below. 


It may take up to 7 days to complete action on your request, and we will notify you as soon as this has been completed. Note that under UK legislation, we are obliged by law to retain Customer (accounting) information for seven years. After this time, it is permanently and irrecoverably destroyed. 


Contact Information 

UK Business and Postal Address for Correspondence: 

Jigsaw Education Ltd 

Top Floor Office, Grove House Guildford Road, Fetcham, Leatherhead, England, KT22 9DF  

Tel: +44 (0)333 188 2133 

Email: [email protected]  


Jigsaw Education Group operates the following domains : 






Jigsaw Eudcation Ltd company registration number 8568182 


Registered Company Office Addresses: JIGSAW EDUCATION GROUP LIMITED, Top Floor Office, Grove House Guildford Road, Fetcham, Leatherhead, England, KT22 9DF 

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