Training and Support > School Support

Real teachers, Real support

We believe that great teaching starts with feeling supported. That’s why our School Support team is here for you, not just at the start, but every step of the way.

Montage showing a series of children

Whether setting up for the first time, working through a tricky question, or you just need someone to talk to, we are always just a call or click away.

Whether setting up for the first time, working through a tricky question, or you just need someone to talk to, we are always just a call or click away.

No chatbots, no ticketing systems, just friendly, experienced humans who care as much about your school’s success as you do.

Man using a laptop
Teachers discussing around a table
Man using a laptop
Teachers discussing around a table

What we can help with

From onboarding and technical know-how to subject-specific guidance, here’s how we support your journey with Jigsaw.

Starting something new should feel exciting, not overwhelming. Our team is here to help you get up and running with confidence.

  • Personalised onboarding support
  • Step-by-step documentation and guidance
  • Quick-start video tutorials
  • 1:1 telephone or MS Teams sessions (just ask!)

Whether you’re starting with PSHE or RE we will make sure your team is ready and reassured.

Sometimes you just need a quick answer. Other times, you want to share feedback or explore something in more depth. Either way, we are here.

  • Answers to your content and resource queries
  • Clarification on lesson sequencing, access or updates
  • Sharing feedback that helps us improve
  • Available Monday to Friday, 8am–5pm, all year round
  • Get in touch via email [email protected] or call us on 0333 1882133

If you’re navigating sensitive topics, building staff confidence, or tailoring Jigsaw to your school context, we have the team who can help guide you.

  • Mentor guidance on delivering PSHE or RE effectively
  • Support for approaching complex or sensitive issues
  • Advice from RE specialists who understand your local SACRE
  • Recommendations for further training and free webinar signposting

However you get in touch, we’re here.

Whether it’s your first year with Jigsaw or your tenth, we will always go the extra mile to help you feel confident, informed and ready to teach.

Have a question? Need advice? Just want to share how it’s going?

We would love to hear from you.

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